Privacy Policy
Last updated: 11 November 2025
1. Introduction
That Property Mum (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, or use our services.
2. What Information We Collect
We may collect the following types of personal information from you:
Contact details: name, email address, phone number, and postal address
Booking and payment information: billing details, membership data, and transaction history
Digital information: IP address, browser type, device information, and cookies from your use of our website
Communication history: messages, feedback, and correspondence with us
You may choose not to provide certain personal information, but this may limit our ability to offer some services.
3. How We Collect Your Information
We collect personal information in several ways, including:
When you make an enquiry, booking, or purchase through our website
When you sign up for a membership, newsletter, or event
When you communicate with us via email, phone, or social media
When you visit our website (automatically through cookies and analytics tools)
We will always collect your personal information directly from you unless it is unreasonable or impractical to do so.
4. How We Use Your Information
We may use your personal information to:
Provide you with our services, classes, and customer support
Manage your membership, bookings, or account
Send you updates, promotions, and marketing materials
Improve our services, website experience, and business operations
Comply with legal obligations or respond to lawful requests
5. Disclosure of Your Information
We may share your personal information with:
Our staff, contractors, and service providers who help deliver our services (e.g., booking platforms, payment processors, marketing tools)
Professional advisers, insurers, and regulatory bodies where required
Third parties if required by law or to protect our legal rights
We will never sell your personal information to third parties.
6. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your data may be stored electronically on secure servers or in the cloud with trusted providers who comply with privacy and data protection standards.
7. Access and Correction
You have the right to:
Access the personal information we hold about you
Request correction of any inaccurate or incomplete information
To request access or correction, please contact us using the details below. We may need to verify your identity before processing your request.
8. Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to collect anonymous data about visitor behaviour, website traffic, and engagement. This helps us improve our online experience and marketing.
You can disable cookies in your browser settings, but some features of our website may not function properly if you do so.
9. Direct Marketing
We may use your contact information to send promotional materials about our services, events, or offers we believe may interest you.
You can opt out of marketing communications at any time by clicking the “unsubscribe” link or contacting us directly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, business operations, or legal requirements. The latest version will always be available on our website.
11. Contact Us
If you have any questions, feedback, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
THAT PROPERTY MUM
Email: kylie@thatpropertymum.com.au
We will respond to your enquiry or complaint as soon as possible.
