BUILDING COMMUNITY AND SERVING OTHERS FOR BUSINESS GROWTH

In the competitive world of real estate, where transactions often take center stage, Lourdes, Director of Living Prospect Real Estate, stands out for her commitment to service and community. Her approach goes beyond mere business transactions, focusing on genuine connections and fostering a supportive, service-driven culture within her team and the broader community.

Lourdes is well-known for her willingness to help everyone and give everyone a chance. Her foundational belief is that every client, tenant, landlord, and buyer deserves the same level of respect and service. Despite occasional disappointments and the challenges that come with trying to make a difference, Lourdes remains steadfast in her commitment to treat every person fairly and with the utmost respect.

This approach is rooted in a core value: treating everyone with dignity and fairness, regardless of their role in the transaction. Lourdes emphasises that her service ethos extends to everyone involved, from tenants to landlords, and from buyers to owners. This philosophy is not just about business; it’s about building relationships based on mutual respect and understanding.

Real estate is often perceived as a transactional industry, but Lourdes aims to redefine this perception. Her motto, “more than just a transaction,” reflects her desire to transform the industry by providing a higher level of service. She is passionate about showing that real estate can be different—more personal, more connected, and more service-oriented.

Lourdes’ dedication to creating a positive change in the industry drives her to be a voice of transformation. She believes that by focusing on service and building genuine relationships, she can offer a distinct and meaningful experience that sets her apart from the typical real estate experience.

Creating a service-driven culture is not limited to interactions with clients; it starts with the team. Lourdes understands that fostering a positive and supportive work environment is crucial to delivering excellent service.

Lourdes’ path to understanding the importance of personal well-being has been a challenging one. Her journey involved managing teams of varying sizes, from as many as 30 people to as few as four. Despite her best efforts, she found herself struggling to maintain balance and effective leadership across different team dynamics. This struggle, combined with personal health issues, led her to a profound realisation about the need for self-care.

She tried lots of different things and gone from teams of 30 down to teams of four and she did not quite nail it at any level of that. Her experiences have taught her that personal well being is not just a luxury but a necessity, especially for leaders who are committed to their teams and families.

The turning point in Lourdes’ journey came when she experienced a minor stroke, a serious health issue that highlighted the impact of stress on her well-being. This health scare was a wake up call that forced Lourdes to confront the reality of her situation. She felt alone and then looked at it and thought, you know what, this is all her fault because she can’t run the world. She can’t do everything.

This difficult period made Lourdes realise that she needed to delegate responsibilities and trust her team more. It was a hard lesson in accepting that not everything could be handled alone, and that prioritising her health was crucial for both her well being and her ability to be there for her family.

Following her health scare, Lourdes adopted a new approach to leadership. She began to see herself not just as a boss but as a coach and mentor to her team. She now emphasises the importance of delegation and trust, recognising that effective leadership involves supporting her team in achieving a healthy work life balance.

She needs to be the person to lead by example. She wants her team, many of whom are also parents, to see that it’s possible to succeed professionally while also prioritising personal time and well being. Her goal is to foster an environment where team members can thrive both at work and in their personal lives.

Lourdes’ experience is a powerful reminder of the importance of self-care, especially for those in high pressure roles. Her story resonates with many who have faced similar health challenges due to stress. Like Lourdes, many find themselves needing to constantly remind themselves to take breaks and engage in self care activities.

She reminds herself every single day just to shut down, stop doing stuff, and take those self care moments. For her, simple acts like heading to a sauna or taking time for relaxation have become essential practices for maintaining balance.

Lourdes’ journey highlights the critical connection between personal well being and effective leadership. Her experience emphasises the need for leaders to prioritise self care, delegate responsibilities, and lead by example. By fostering a culture that values both professional success and personal health, Lourdes has not only improved her own well being but has also set a positive example for her team.

Her experience has taught her the value of delegating responsibilities and trusting her team. By reaching out to others and accepting support, Lourdes has shifted her approach to leadership from one of control to one of mentorship. She advocates for a collaborative rather than competitive spirit, particularly within the real estate industry, where competition can often lead to isolation.

She believes that working together and supporting each other can lead to greater success and a more fulfilling work environment. This mindset is especially crucial in the real estate industry, where the competitive nature can sometimes overshadow the benefits of cooperation.

Her approach involves encouraging teamwork and mutual support among peers. Lourdes finds that by embracing a collaborative mindset, opportunities for growth and success naturally arise. This shift not only benefits her personally but also enhances the overall community, fostering an environment where everyone can thrive.

For those seeking personal development tools, Lourdes offers several recommendations. She emphasises the importance of having a coach—someone external to the family and business who can provide unbiased support and guidance. This external perspective has been invaluable for her personal and professional growth.

Lourdes’ journey highlights the importance of balancing self care with professional demands, fostering a collaborative community, and continuously seeking personal development. Her experiences serve as a reminder that maintaining health and nurturing supportive relationships are crucial for long term success and well being in any industry.

 

Connect with Lourdes Piscopo

lourdes@livingprospect.com.au
03 9994 0300
https://www.livingprospect.com.au/

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